155 US-46, Wayne, NJ 07470, USA
Not resolved

I purchased a Finishing Touch Flawless before Christmas and it worked fine until 3 weeks ago. I put in a new battery and it still will not work UNLESS I take the head/blade off and then it purrs like a kitten - put the head back on and it STOPS.

Decided to order a replacement head on 3/1/18 and haven't received it as of 3/15 so I decided to check my order online - it's on back order for at least 6-8 weeks which means my Flawless is flawed and cannot be used. Tried to call customer service and can't get thru so I guess I'm out the price of the new head.

I do not recommend buying this product anymore to anyone and pity those that are still buying them.

Product or Service Mentioned: Idea Village Flawless Face Hair Remover.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $20.

Preferred solution: Full refund.

Idea Village Cons: No reliable contact information to reach customer service.

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Type your message here Cutter head becomes detached after a few seconds of use, How can it be fixed to stay in place?


Take the top off and spin it with your finger, replace top. Worked for me.


I have the same problem with mine, light is on and it works with the head off but not when I put it back on. I have only used this a few times. Don't waste your money on this item.