I purchased a Finishing Touch Flawless before Christmas and it worked fine until 3 weeks ago. I put in a new battery and it still will not work UNLESS I take the head/blade off and then it purrs like a kitten - put the head back on and it STOPS.
Decided to order a replacement head on 3/1/18 and haven't received it as of 3/15 so I decided to check my order online - it's on back order for at least 6-8 weeks which means my Flawless is flawed and cannot be used. Tried to call customer service and can't get thru so I guess I'm out the price of the new head.
I do not recommend buying this product anymore to anyone and pity those that are still buying them.
Product or Service Mentioned: Idea Village Flawless Face Hair Remover.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $20.
Preferred solution: Full refund.
Idea Village Cons: No reliable contact information to reach customer service.