Idea Village - Pop Chef order mix up

I ordered the b/o/g/o pop chef offer as a gift for two of my daughters.What came was a deluxe set which the operator told me to divide myself between them.

I said that is not what I ordered, and wanted two separate boxes. The supervisor said they no longer have that offer and I said that I would like to return the item and I wanted full credit. She said I could do whatever I like. I called my American Express to file a complaint and they will investigate.

I don't think I should be responsible for return shipping when I didn't get what I ordered and paid for the first shipping I paid for.I will definitely think a long time before shopping here again.

review #408608
49 10 Helpful?
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Nov 13, 2013 #742076

popchef website sale is a big fraud. they took my money before i saw the new total charge on my account. i returned the product and they took my money its all a scam....beware.

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NEVER BUY FROM YOU!

Jul 03, 2013 #674017 Orange, California

not only is this company a rip off but their employees gave me all the wrong information.
the advertisement says $10 plus $5.99 for shipping and bonus (pay shipping) i clicked the option to not take the bonus and they still charged me the additional shipping.
i called CS and they girl said it wasnt in the system yet so to call in 4 hrs because it takes that long to process.
I called back an hour later to ask how i can cancel it (even though i had a order number) they said i coudlnt until it showed in their system. and she said to call back 4 hrs later... i call back 4 hours later and this other *** now tells me to call back the NExT business day which is MOnday. so apparently they are close july4-8.. this is ***.. if you have a electronic system of taking an order there should be a way to cancel the order or email the request or soemthing NOT have to call back every few hours because they keep giving me the wrong information.

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Kathy

May 30, 2013 #658067 Richmond, Virginia

Me too. I order this kit for 10.00 + you get 30 pc , when it came I got the kit, put not the 30 PC. They said it was the wooden stick, which the website didn't they say. It all a slam. I was disappointed.

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gringalopezalvarez

May 20, 2013 #653832

That stinks! :sigh This is exactly why when I see something on TV that I possibly am interested in, I first read online reviews & then I wait for it at Walmart or Walgreens so at least there is no problem returning it.

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